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Telecaller
- Make outbound calls to prospective customers to inform them about products/services.
- Handle inbound calls from existing or potential clients to answer queries.
- Maintain a database of customer information and call records.
- Follow up on leads and conduct research to identify potential customers.
- Meet daily/weekly/monthly call and conversion targets.
- Provide accurate information and resolve customer complaints or concerns.
- Maintain professionalism and customer service excellence in all interactions.
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proven experience as a telecaller, telemarketer, or in a similar sales/customer service role.
- Excellent communication and interpersonal skills.
- Fluency in [languages required – e.g., English, Hindi, etc.].
- Basic computer knowledge and experience with CRM software is a plus.
- Sales-driven mindset
- Time management and organizational skills
- Patience and empathy when dealing with clients
